The Texas-based online hotel booking website Hotels.com is notifying customers that some of their sensitive information has been exposed. The Hotels.com breach potentially involved usernames and passwords, email addresses, and the last four digits of site users’ credit card numbers.
Users’ accounts were hacked between May 22 and May 29, although at this stage it is unclear exactly how many individuals have been affected. While full credit card numbers were not obtained, the Hotels.com breach will see users face an elevated risk of phishing attacks.
Phishing emails come in many guises, although it is common for users of a site that has experienced a data breach or security incident to receive warning emails about the attack. The emails rightly claim that a user’s sensitive information has been compromised; however, the emails do not come from the company that experienced the breach. Instead, it is the cybercriminals who conducted the attack, or individuals who have bought stolen data from the attackers, that send the emails.
A typical phishing scenario sees individuals informed that their usernames and passwords have been compromised. A link is included in the emails to allow the user to reset their password or activate additional security controls on their account.
That link will direct the user to a phishing website where further information is obtained – the missing digits from their credit card number for example – or other personal information. Alternatively, the link could direct the user to a malicious website containing an exploit kit that downloads malware onto their computer.
Hotels.com customers were targeted in a 2015 phishing campaign which resulted in many site users divulging information such as names, phone numbers, email addresses and travel details. That information could be used in further scams or even for robberies when victims are known to be on vacation.
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The Hotels.com breach is the latest in a number of attacks on online companies. While it is currently unclear how access to customers’ accounts was gained, a letter emailed to affected users suggests the attacks could be linked to breaches at other websites. The letter suggests access to online accounts could have resulted from password reuse.
Reusing passwords on multiple online platforms is a bad idea. While it is easier to remember one password, a breach at any online website means the attackers will be able to access accounts on multiple sites.
To prevent this, strong, unique passwords should be used for each online account. While these can be difficult to remember, a password manager can be used to store those passwords. Many password managers also help users generate strong, unique passwords. Users should also take advantage of two-factor authentication controls on sites whenever possible to improve security.
Since many businesses use hotel booking websites such as Hotels.com, they should be particularly vigilant for phishing emails over the coming weeks, especially any related to hotels.com. To protect against phishing attacks, we recommend using SpamTitan. SpamTitan blocks more than 99.9% of phishing and other spam emails, reducing the risk of those messages being delivered to end users. Along with security awareness training and phishing simulation exercises, businesses can successfully defend against phishing attacks.