Transcend Networks MSP is a managed service provider (MSP) that specializes in supporting clients with high IT demands. Their focus is on delivering critical IT services to customers who prioritize technology in their operations. By implementing SpamTitan and ArcTitan, Transcend Networks has enhanced email security for both their clients and their own business. Maintaining local U.S. email storage was essential for Transcend Networks, especially due to their work with government agencies. Previously, they relied on a cloud-based email security provider, but when the provider began routing emails overseas, this posed a significant problem. Transcend Networks sought a security solution that they could fully customize and manage to meet both their own and their clients’ specific requirements. As one Transcend Networks representative noted, “We’re MSP specialists and need a solution we can configure exactly as needed.” Recognizing the importance of a multi-layered security approach, Transcend Networks also required an email archiving solution to preserve emails that were not backed up by Office 365. This would ensure that, in the event of a security breach, they could provide full email data recovery for their clients. According to John Penrod, Principal Engineer/VP Transcend Networks “SpamTitan and ArcTitan have been bulletproof in their ability to serve our and our customers needs”.
Key requirements for Transcend Networks included:
- Local email relaying
- Seamless migration for existing clients
- Customizable setup and configuration
- A high-quality, dependable solution
Transcend Networks implemented two solutions from TitanHQ’s security suite: SpamTitan and ArcTitan. SpamTitan serves as their first line of defense, protecting against phishing attacks, spam, and malware before they reach customers’ inboxes. Transcend Networks chose this solution for several reasons. First, SpamTitan’s private cloud enabled them to keep their clients’ email data onshore, meeting regulatory and client-specific requirements. The solution operates through two AWS instances—primary and secondary—both managed by TitanHQ, which gave Transcend Networks confidence in the system’s security.
SpamTitan’s high level of configurability was a key advantage. Transcend Networks could tailor the solution to their specific needs, such as downloading raw email logs and redirecting flagged spam directly into users’ Outlook junk folders. These technical capabilities set SpamTitan apart from other solutions. As noted by a representative: “The configurability with SpamTitan is far superior to what we’ve seen.” Transcend Networks also deployed ArcTitan for email archiving, both for their clients and their own operations. Its seamless integration with Office 365 simplified the email archiving process and ensured the retention of important data. ArcTitan provided an easy way for both Transcend Networks and their clients to track and access archived emails as needed.
With TitanHQ’s SpamTitan and ArcTitan, Transcend Networks now has a robust, multi-layered email security solution. SpamTitan not only acts as a strong defense against email-based threats but also ensures that their clients’ emails remain onshore, addressing concerns about data being relayed overseas. Meanwhile, ArcTitan’s archiving capabilities helped one client avoid legal issues by enabling access to crucial email data that would have been lost if relying solely on Microsoft 365 backup.